FAQ
Why am I missing miles for a my Airbnb purchase?
Remember, Miles can take up to 8 weeks after your completed stay or host activity to be credited to your SkyMiles account. To be eligible for miles, each stay must originate from deltaairbnb.com.
If your stay was booked via deltaairbnb.com AND more than 8 weeks have passed since your completed activity, we kindly ask you to please click here to request Miles that may be due. To submit your request, first select Other SkyMiles Partners, then complete the rest of the form with the required information and include a screenshot of your Airbnb booking confirmation email. Once we have your completed request, including the Airbnb booking confirmation, we'll work as quickly as possible with Airbnb to validate your activity. Once your activity is verified with Airbnb you can expect any missing miles to be posted within 21 days.
We regret any inconvenience you've experienced and appreciate your patience while we work to resolve. Thank you for your loyalty.
How do I earn miles with Airbnb?
SkyMiles Members need to access Airbnb.com via deltaairbnb.com in order to earn Delta miles for Airbnb stays.
If I am not currently a member of the Delta SkyMiles program, how do I sign up?
You may click here to complete an enrollment and become a SkyMiles Member.
Do I have to visit deltaairbnb.com every time to earn miles?
Yes. Earning miles is applicable only for Airbnb transactions which are originated from deltaairbnb.com.Members need to visit this exclusive page every time so they can be redirected to Airbnb and earn miles. SkyMiles Members who go directly to Airbnb without first visiting deltaairbnb.com will not be eligible for miles.
Do I have to do anything on airbnb.com after visiting from deltaairbnb.com?
No. As long as you initiate your Airbnb transactions from deltaairbnb.com, they will be tracked so you can earn miles.
Does my name in My SkyMiles need to match the name in my Airbnb account?
Yes. The name of the SkyMiles account number you enter on deltaairbnb.com needs to match with the name of the Airbnb account. SkyMiles Members can only earn miles for bookings made from their own Airbnb accounts.
If there are multiple people staying together at an Airbnb property, can everyone earn miles?
No. Only one Airbnb account holder can earn miles per Eligible Stay as long as his/her SkyMiles number was entered on deltaairbnb.com prior to making the booking.
How soon after I complete a stay will I see miles post to my account?
Miles can take up to 8 weeks after your stay to be credited to your SkyMiles account. If more than 8 weeks have passed since you completed your stay and miles have not been posted to your account, please click here to request for Miles. To submit your request, first select Request Refund or Miles > Mileage Credit > Partners > Complete the rest of the form with the required information and include a screenshot of your Airbnb booking confirmation.
Can I request mileage credit for stays booked directly with Airbnb that did not originate from deltaairbnb.com?
No. Earning miles with SkyMiles is exclusively for members who have first visit deltaairbnb.com prior to making their Airbnb booking.
What is required to be eligible for the standard mileage offer of 1 miles per dollar offer?
This offer is valid for all new and existing Airbnb members. SkyMiles Members who are already Airbnb members need to visit deltaairbnb.com and then complete a booking on Airbnb. Miles are posted after the stay is completed.
What is required to be eligible for the new guest sign up offer?
This offer is only valid for new Airbnb members referred by Delta and when booking qualifying stays prior to August 20, 2018. For stays booked on or after August 20, 2018, the All Guests Offer will apply regardless of new user status. SkyMiles Members need to visit deltaairbnb.com, click on the "New Airbnb Guest" section and sign up as a new Airbnb member by setting up a new account. Members who are already signed up with Airbnb are not eligible for the New Guest offer but will be eligible for the standard mileage offer of 1 mile per $1.
Is there a cap on the number of miles I can earn for Airbnb bookings?
The sky is the limit! As long as you first visit deltaairbnb.com before booking your Airbnb stay, you will earn Delta miles.
Will I still earn miles if I book a property on my Airbnb business account?
Yes, as long as you first visit deltaairbnb.com to be redirected to Airbnb.
What charges or Airbnb fees are eligible to earn miles?
Accommodation and guest fees are applicable for earning miles. Government imposed taxes and fees are not considered for mileage credit. This is applicable for both guest stays and income thresholds for hosts.
What if I, as a guest, have to pay in another currency other than USD?
For currencies other than US dollars, Airbnb will calculate miles based on the currency exchange rate at the end of the month following the completion of your stay.
Is there a surcharge for Airbnb bookings that earn miles?
No. There are no additional charges associated to earning Delta miles for your Airbnb Stays.